Return and refund policy

At Princee Dresses, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may be eligible for a return, exchange, or refund under the following conditions:

Eligibility for Return/Exchange

You may request a return within 7 days of receiving your order if:

  • The product is damaged (burnt, torn, or defective) at the time of delivery.

  • The size/measurement does not match the details you provided when placing the order.

  • The wrong product/design was delivered.

Non-Returnable Items

  • Products that have been used, washed, or altered by the customer.

  • Customized or made-to-order dresses (unless defective or damaged).

Refund Process

  • Once your return is approved, refunds will be processed within 7 working days.

  • Refunds will be made via the original payment method or bank transfer.

How to Request a Return

Please contact us at:
📞 +92-316251045
📧 danishdotaziz@gmail.com
Provide your order number, product details, and reason for return.